Test Your Chatbot in Sandbox Mode

In this article

Access sandbox mode

⚠️ Important: Your bot must have a crawl and a dataset attached in order for Sandbox Mode to work.

To test your chatbot in a safe, private environment:

  1. In the left sidebar, go to the Bots tab
  2. Click into the bot you want to test
  3. In the top right, click Preview

This opens a new tab where you'll see your chatbot in the bottom right corner of the screen.

Test your chatbot

In Sandbox Mode, you can interact with your bot just like a user would:

  • Ask questions to test how the chatbot responds
  • Confirm that trained answers are triggered correctly
  • Validate that fallback and unknown answer handling is working
  • Check what information the bot is pulling from your crawls to ensure it's referencing the right content

💡 This hands-on testing helps verify that the chatbot behaves as expected before launch.

Share the sandbox with others

💡 Need help testing your chatbot? You can easily share the sandbox with others.

  1. Copy the Sandbox URL from your browser
  2. Share it with colleagues or stakeholders

Each tester is tracked uniquely, allowing you to analyze individual test interactions later.

View sandbox analytics

To see how your chatbot performed during testing:

  1. In the left sidebar, click the Analytics tab

    In the upper right, click the Live button to switch to Sandbox mode

    Review key performance data such as:

    • Queries asked
    • Self-resolution rate
    • Unknown answer rate
    • What the chatbot got wrong and needs to be corrected

💡 This gives you clear insights into any weak spots that may need further training before your bot goes live.

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